FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR PRODUCTS MADE OF?
Our products are made with 100% human-grade ingredients, of which over 99% are organic.
Aside from fresh fruits and vegetables (some of which are homegrown!), we also use ingredients from brands such as Biofinest and Green Earth. Absolutely no sugar, salt, additives or preservatives are used.
ARE YOUR PRODUCTS SUITABLE FOR OTHER PETS?
Yes, they are! Please refer to the individual ingredient lists to check if a specific product is safe for your pet.
HOW LONG CAN YOUR PRODUCTS BE STORED?
Our products are free of preservatives and can be kept refrigerated for up to 1 month, and frozen for up to 3 to 6 months. However, prolonged freezing causes food to lose it's tastiness hence it's best consumed within 3 months.
Due to Singapore's humidity, we recommend refrigeration upon receiving the treats.
DO YOU SHIP OVERSEAS?
Yes, we ship globally!
For details regarding shipping, please check: https://www.taffys.net/policies
WHY IS THERE A MINIMUM ORDER VALUE?
There's been an increase in payment processing fees (credit card).
Amidst the rising costs of everything, it is unfortunately not sustainable for us. In order to not increase product prices nor cut corners on quality to make up for the processing fee, we'll be implementing a minimum order value of $10 effective from today.
As of 30th June 2022